Service Bot Application

Service Flow and Process

Pershing provides a complete ServiceBot construction service, from the introduction of early-stage problem analysis, service design, to technical AI establishment, application testing and future operation management. It will provide technical and service design consultant support throughout the process to help companies build from scratch to nurture a mature ServiceBot experience.

• Analyze the problems:Assist in the collection of required content, make a service scenario map based on actual customer use, and establish the ServiceBot’s scope of service.
• Design the service:Adjust the classification items according to the user’s intention, draw a mind map, and design the dialogue flow and situational dialogue according to the relevance of the data.
• Constructing AI:From the Service Bot UI and API services to the dialogue establishment and semantic training, the functional planning of the service design is realized.
• Trial Application:Open internal and external personnel to participate in the test, confirm the version’s accuracy and dialogue process, and make adjustments along the way.
• Create Management System:Regularly monitor the content of the dialogue and continue to optimize the dialogue experience, periodically organizing business data every month or quarter to produce reports, and provide ServiceBot operating status reports.

Expected Benefits

Service Bot provides a multitude of around the clock automatic services, which can respond to user needs and information in real time, improve user interaction rate and experience satisfaction. With Service Bot companies can save customer service resources, reduce operating costs, as well as lessen “busy” repetitive work. It can analyze user preferences and needs through service data to provide customized services.

• 01

  Improve user experience Available 24hr to solve users’ problems and meet their needs, answering inquiries and time-sensitive questions; one-stop proactive services to meet common customer services.

• 02

  Reduce operating costs Solve general or FAQ with accurate answers, reduce service manpower and newcomer training costs; intelligent assistance improves work efficiency and reduces response time.

• 03

  Improve management efficiency All-channel integration improves the management efficiency of the service team/call center, and simplifies the service process and operations by connecting cross-platform services.

• 04

  Service datafication Grasp the real needs of users, count usage data, locate user problems and discover usage needs, strengthening AI training to optimize service experience.