Service Bot
It used to be difficult to digest the vast amount of information and all of society’s editors and fans due to limited headspace and manpower. Now, Pershing assists in planning community activities, and combines Service Bot and user management functions to track and retain user behavior footprints. Regardless of the volume of users, the service bot can interact simultaneously in real-time, effectively increasing community outreach, supporting the promotion of community activities, and leaving the imprint of the company’s brand more deeply rooted in people’s hearts and minds.
Pershing AI service designers assist companies in designing service processes and dialogue content. Through design thinking principles, they can simplify complicated text messages, coordinate hierarchical dialogue guidance, multi-intent judgment processing and context-based multi-round dialogues which helps to target users. When continuously asking questions on a topic, Service Bot will automatically determine the user’s situation, so that the user does not need to repeat the topic to continue the conversation and provide the most cordial service experience.
In addition to texting responses, Pershing Service Bot provides a voice dialogue function that allows users to obtain real-time information through speech. The voice dialogue supports text response or voice response, and can also be equipped with graphic card buttons. Users can also operate with complex content. In addition, enterprise systems, Google map or other open source services can also be connected within the responses to make service applications more diverse!
The Service Bot with image recognition function can provide relevant information immediately by just taking a picture, with simultaneous image recognition support. For example, you can get the latest price and the latest purchase pipeline by taking pictures of the product appearance, and taking pictures of the malfunctioning lights of the car. The reason and solution for this particular light problem can be obtained at the same time.
Using user model analysis technology, combined with enterprise customer data center and Pershing backstage management, as well as push broadcasting and other functions, each message can be accurately sent to the users who need it most, effectively reducing user overload and saving community operating expenses.
For internal enterprises, the RPA process automation module can be combined to let Service Bot automatically assist in completing repetitive tasks, such as sign review, data integration, and report production.
Tel:+886-2-26581910 #2001
E-mail: service.ptsc@pershing.com.tw
